Taking the heat off in critical situations
Differences in opinions, discussions or disputes derail when negotiations do not take place or are unsuccessful and only needy communication takes place.
Escalations, however, often have too high a price for the involved parties, for the project, for the cooperation. Those who understand the motives of their opponents, even the hidden ones, will be able to act more effectively and avoid unnecessary damage to the project, corporation and relationship.
Goals and content
- The price of escalations
- Identifying motifs, emotional and communication needs of your conversational partner
- Communication techniques for effective mitigation
- Anchoring the gains of successful de-escalation
- Reshaping and deepening the business relationship