Description

Customer-oriented communication:

Do we truly understand what our customer wants, or do we define that for them? When does our customer really feel understood? Get familiar with the techniques of unbiased customer conversation and create the maximum value for all parties involved as the interaction unfolds.

 

Goals and content

  • Shaping the customer relationship
  • Customer motifs and needs
  • Techniques for unbiased conversation
  • Closing the deal and follow-up

 

Features

En, De
Language
Yes
Certificate
7
Formats

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